What information shall I send to support in case something is not working as expected?
A clear description of what you are experiencing.
Screenshots showcasing the error/issue.
Property links of the affected properties, if applicable.
Confirm your Earth 2 email address (email address used for your Earth 2 registration).
If you already sent us a message with your issue/concern please do not submit a new one via this form. We are actively working on replying to all of your previously submitted requests.
Thank you for your patience and understanding.