If your requested withdrawal from your Earth 2 account balance has been processed by our Creidts Team. Earth 2 has approved the payout, but something went wrong during the process as the payment was not accepted by the bank card financial institution. The transaction did not go through or the payment to the card did not function.
Additionally, please make sure and confirm to us that you have taken the following steps:
- Reach out to your bank to let them know that this is a new deposit to your card, not to your bank account, arriving in USD and not a generated reimbursement to the card. The bank needs to authorize card payments coming from Earth 2.
- You can try using another Master/Visa credit card under your name which may help the withdrawal succeed.