If your requested withdrawal from your Earth 2 account balance has been processed but has failed, it means that Earth 2 has approved the payout, but something went wrong during the process after we have approved the payout. The transaction was not accepted or the payment to the card did not function.
Additionally, please make sure and confirm to us that you have taken the following steps:
- Reach out to your bank to let them know that this is a new deposit to your card, not to your bank account, arriving in USD and not a generated reimbursement to the card. The bank needs to authorize card payments coming from Earth 2.
- The documents used to verify your account need to match the details registered on the debit/credit card you used for the withdrawal (cardholder name and billing address). Otherwise, the withdrawal might fail or get denied.
- The name on the card you used to perform purchases on your Earth 2 Account should also match the name on the card you're using to withdraw funds.
- You can try using another Master/Visa credit card under your name that may help the withdrawal succeed.