In case you cannot log in to your account due to problems with 2FA (2-factor-authentication) and you do not have the 6-digit code or the OTP backup token, please get back to us with the following information so we can confirm that this is your account:
- Confirm your Earth 2 email address in this form while submitting your ticket. It's easier to contact us using your Earth 2 email in this case.
- Please, send us a screenshot of a bank statement showing purchases on Earth 2 (containing the date and amount).
With this information, we'll do our utmost in order to provide an alternative resolution.