There can occasionally be a delay with the payment process which can also delay the credits appearing on your Earth 2 balance. We kindly suggest being patient while waiting for the transaction to complete. Please do not continue to click or refresh the webpage until the transaction has finished processing. We run checks on the name and address of the credit/debit card being used to avoid fraud and other payment issues. Depending on a number of varying factors, it may take some time to refresh your holdings.
If the added funds do not show up, it means that the transaction most likely failed. In this instance, the charges would be reversed and should disappear from your card transaction history within 72 hours of purchase. If after 72 hours the purchase amount still does not show up on your account and remains debited on your card statement, please contact your card provider to confirm whether that the payment was cancelled or reversed.
If the issue persists, please contact our support service and we will assist you in solving the issue.