Account Issues
- What can be done if you are KYC verified?
- What can be done if you are NOT KYC verified?
- How can I delete my account?
- I think someone hacked into my account, what can I do?
- My account is frozen, what happened?
- My account is not loading correctly or I can't see my properties, read balances, or my personal data correctly.
Login Issues
Withdrawal Information
- Why was my withdrawal rejected?
- I got my money subtracted from my account but I didn't receive any email updating me about the withdrawal request status.
- It seems as if I have received an amount less than what I requested for withdrawal.
- My account did not update after I received my withdrawal.
- My bank did not receive any money from the withdrawal process, did something go wrong?
- Which information do you need to process my withdrawal request?
Payment Issues
- My payment service doesn't allow me to add more funds because of a limit cap, how can I add more money using a different service?
- I accepted or submitted a bid and I received (or I was charged) the wrong price.
- I purchased land but it is not showing up on my profile.
- I am trying to pay or add funds to my account but my debit card keeps being rejected or the services offered are not supported in my country.
- I added funds to my account but those are not showing up on my balance.
HoloBuilding
Market Place Issues
Player Report
Commercial
External Issues
Game
- How to open a ticket request?
- Game terminology and features
- How can I change the Mentar Time-Zone if I selected the wrong one?
- I claimed Jewels but I cannot find them in my inventory or balance.
- I accidentally clicked “Not now”, how long do I have to wait before I can claim the jewels?
- The Jewel distribution seems to take place at the same time as the periodic bonus is processed. Is this the case? Will it be daily?